:root {
    --primary-color: #3498db;
    --success-color: #27ae60;
    --warning-color: #f39c12;
    --danger-color: #e74c3c;
    --info-color: #2980b9;
    --border-color: #ecf0f1;
    --text-color: #2c3e50;
    --light-bg: #f8f9fa;
}

.helpdesk-form-container {
    background: white;
    padding: 30px;
    border-radius: 8px;
    box-shadow: 0 2px 10px rgba(0,0,0,0.1);
}

.file-drop-zone {
    border: 2px dashed var(--border-color);
    border-radius: 8px;
    padding: 40px;
    text-align: center;
    cursor: pointer;
    transition: all 0.3s ease;
}

.file-drop-zone.dragover {
    border-color: var(--primary-color);
    background-color: rgba(52, 152, 219, 0.05);
}

.badge-status, .badge-priority {
    color: white;
    padding: 5px 10px;
    border-radius: 4px;
}

.btn-primary {
    background-color: var(--primary-color);
    border-color: var(--primary-color);
    color: #ffffff !important;
    font-weight: 600;
}

.btn-primary:hover {
    background-color: #2980b9;
    border-color: #2980b9;
    color: #ffffff !important;
}

.helpdesk-form .form-group {
    margin-bottom: 20px;
}

.conversation-item {
    margin-bottom: 20px;
    padding: 15px;
    border-left: 4px solid var(--border-color);
    background: var(--light-bg);
}

.conversation-item.admin {
    border-left-color: var(--primary-color);
    background: #e3f2fd;
}

/* Custom Header Buttons (WhatsApp & Support) */
.hd-header-wa-btn {
    display: inline-flex;
    align-items: center;
    gap: 4px;
    background: #25d366;
    color: #ffffff !important;
    text-decoration: none !important;
    padding: 4px 10px;
    border-radius: 12px;
    font-size: 0.75rem;
    font-weight: 700;
    white-space: nowrap;
    box-shadow: 0 1px 4px rgba(37,211,102,0.25);
    transition: all 0.2s ease-in-out;
    margin-left: 10px;
    vertical-align: middle;
}

.hd-header-wa-btn:hover {
    background: #20ba5a;
    transform: translateY(-1px);
    box-shadow: 0 3px 8px rgba(37,211,102,0.35);
    color: #ffffff !important;
}

.hd-header-wa-svg {
    width: 13px;
    height: 13px;
    vertical-align: middle;
}

.hd-header-support-btn {
    display: inline-flex;
    align-items: center;
    gap: 4px;
    background: #FFD700;
    color: #000000 !important;
    text-decoration: none !important;
    padding: 4px 10px;
    border-radius: 12px;
    font-size: 0.75rem;
    font-weight: 900;
    white-space: nowrap;
    box-shadow: 0 1px 4px rgba(255, 215, 0, 0.4);
    transition: all 0.2s ease-in-out;
    margin-left: 6px;
    vertical-align: middle;
}

.hd-header-support-btn:hover {
    background: #ffcc00;
    transform: translateY(-1px);
    box-shadow: 0 3px 8px rgba(255, 215, 0, 0.6);
    color: #000000 !important;
}

.hd-header-support-btn span {
    font-size: 0.82rem;
    line-height: 1;
}

/* Style adjustment for #contact-link to make sure inline-flex elements align nicely */
#contact-link {
    display: flex;
    align-items: center;
    flex-wrap: wrap;
    gap: 5px;
}